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DANA deposit and withdrawal

DANA is one of the fastest payment rails on our platform. To deposit via DANA, link your DANA account from the payment page, choose your amount (we support a wide range from modest to larger sums), and confirm the transaction. Our system confirms DANA deposits within subject to verification in most cases. Withdrawals back to DANA are processed after standard verification, typically within subject to verification depending on DANA's processing time. We do not charge a fee for DANA transactions, though DANA's own payment network may apply standard charges. If your deposit does not appear within subject to verification, check that your DANA account is active and holds sufficient balance. For withdrawals, confirm that your DANA account is linked correctly. If a withdrawal is under review longer than the typical window, contact our support team with your transaction ID and we will investigate the delay.

OVO and GoPay usage

OVO and GoPay both use mobile-wallet technology and require account linking before your first transaction. During registration or in account settings, select OVO or GoPay, authorise the link via the app, and return to our platform. Both wallets support subject to verification, confirmed within moments once you approve the charge in their app. Withdrawals to OVO or GoPay are routed within subject to verification after verification, depending on the wallet's backend processing. DANA and OVO deposits do not require additional KYC beyond account verification, but we may request identity confirmation if withdrawal amounts are unusually large relative to your account age. GoPay withdrawals follow the same window as OVO. Both wallets are widely available across Indonesia and Surabaya, and both support the Idul Fitri and Idul Adha holiday periods without service disruption. If you are unable to link a wallet, check that you are using the latest version of the OVO or GoPay app.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are assigned to your aerox88 login profile once you pass basic verification. Each bank — BCA, Mandiri, BRI, BNI — assigns you a unique VA code. To deposit, transfer funds from any bank account (your own or another) to the VA code shown on our payment page. BCA VA deposits are confirmed within subject to verification after the transfer leaves your source bank; Mandiri and BRI are similar. Once your deposit clears, the funds appear in your aerox88 login balance. Withdrawals are returned to the same bank account that sent the original deposit. Bank transfers typically take subject to verification for most domestic transfers, and may take longer if requested outside business hours or during holidays like Idul Adha. BCA, Mandiri, and BRI all support LinkAja integration, allowing withdrawals to LinkAja if your original deposit was via LinkAja. No withdrawal fee applies to bank transfers; the originating bank may charge a standard transfer fee. Monitor your VA statement for transaction confirmation and report any discrepancies to our support team.

Fees, limits and verification

Our platform does not charge deposit or withdrawal fees; all transaction costs are covered by your bank or payment provider. account preferences depend on your account tier and the payment method chosen. New accounts can deposit modest amounts; limits increase after verification and account age. Withdrawal limits are reviewed case-by-case. We perform standard KYC (Know Your Customer) verification during registration — this includes confirming your name, ID number, and contact details. If you request a large withdrawal, we may ask for proof of source of funds or recent account activity, especially if the withdrawal is significantly larger than your typical deposits. Verification is handled confidentially and takes 1–3 business days. If you do not meet the standard verification criteria, our support team will advise you of the next steps. Some payment methods carryhigher limits than others due to regulatory restrictions. Review your chosen payment method's terms for specifics.

Resolving a stalled transaction

If a deposit does not appear in your account after the typical processing window, first check your bank or wallet app to confirm the transaction was sent successfully. If the charge is showing on your payment side but not in aerox88 login, note your transaction ID and contact our support team with a screenshot of the charge confirmation. Our team will trace the transaction through the payment gateway and either credit your account manually or help you recover the funds. Stalled transactions are usually resolved within one business day. For withdrawals under review, check your account notification panel for any verification requests — sometimes we need additional information before releasing the funds. If a withdrawal is delayed longer than the standard window, do not request a duplicate withdrawal. Instead, email our support team with your withdrawal request ID and account details. We will investigate the delay and provide a status update typically within four business hours. Keep a record of all transaction IDs and receipts for your own accounting and for faster resolution if needed.